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HIN 2009 Tour Info / Changes
Hello HIN and Rivalry Nights customers and fans,
We first want to thank everyone who has participated, and continues to participate in our HIN 2009 Tour. Due to unforeseen circumstances and a very difficult economic climate, we have had to cancel a few shows this year. This year has presented a challenge in the launching of our new Rivalry Nights brand in a difficult business environment, and as a result, we have regretfully had to cancel a number of Rivalry Nights events, of which HIN was a part.
Therefore, moving forward we will be canceling all of the remaining Rivalry Nights tour with the exception of Jacksonville. Jacksonville will be the next show for HIN, and with the support of the Jacksonville business community and civic leaders, we’re going to score the first touchdown of the big game weekend.
Looking ahead to the rest of 2009, we are going to add a new Southern California event to the calendar, as well as finishing our season on a high note with our super show in Phoenix.
As difficult as the year has been, HIN has continued to see record numbers attending our shows. With the success of the Speed Channel show, new international shows being launched next year, and a new video game launch for 2010, we expect the HIN brand to be the strongest it has ever been. Hot Import Nights is an eleven-year-old brand with credentials in the marketplace and it’s going to return stronger than ever.
Customers who purchased their tickets or car registrations online will receive a refund for their full purchase price including the service fees. We are working to establish the most efficient way to do this as we changed upstream providers mid season and don’t have access to electronically refund every transaction. If you purchased your tickets through Walgreens or Wei’s Pharmacies, you can return to the store for an immediate refund.
We are preparing an FAQ to help answer questions. If you have a specific concern, you can send an email to refunds@hinevents.com
I apologize for any inconvenience these changes may have caused in your schedules, and we look forward to seeing you again in 2009, 2010 and beyond.
Sincerely,
Cary Floyd
President
Show Cancellation FAQs
Q1: Which shows were canceled?
A1: We have canceled Centre Hall PA, Knoxville TN, Baton Rouge LA and Dallas Texas. We will move forward with our Jacksonville show, and perhaps add in a replacement show in a different geographic location.
Q2: Why was your show canceled?
A2: Canceling a show is a decision that is never taken lightly. We make extraordinary efforts to put together a successful show for our customers and sponsors. In the current business environment, we had to withdraw from low-performing cities.
Q3: How do I get a refund for my ticket purchase?
A3: Refunds are only offered in the case of a show that was canceled. If you purchased your tickets from Walgreens or Wei’s Pharmacies, you can return your tickets there for a refund.
If you recently purchased your tickets online, in most cases, your refund can be done electronically back to the same card with which you made your purchase. Older transactions may have to be done manually if a certain period of time has passed.
Q4: I purchased my car registration via Fax, how will I be refunded?
A4: If you purchased by credit card, the same rules as above apply. If you have purchased via a check, please re-fax your order and information to (949) 789-7444.
Q5: How do I get current show information?
A5: Visit our websites hinevents.com and rivalrynights.com.
Q6: My questions weren’t answered with the information above, how do I get more information?
A6: You can send an email to refunds@hinevents.com
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